lutherbeau
Joined: 09 Nov 2012
Posts: 10
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 Posted: Fri Nov 09, 2012 6:37 am Post subject: Customer credit note |
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It was returned as it was not called for in August 2011. We sent an email to the customer asking them to get in touch. Nothing more heard.
October 2012 , customer emails me saying they are now back in the UK and can we deliver their order. The product is long since discontinued so we cannot send the item.
Should we simply refund the customer or issue a credit note? What would you do? I don't want to send a cheque so it leaves us to either refund to the card (that may have expired) or ask the customer to buy something else.
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insolvency solicitors |
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